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Welcome to Interior Savings Commercial Services PaymentStream AFT Support Error Messages An error occurred. Contact your administration for more information. ​Email aftsupport@interiorsavings.com Non Authorized User ​Email aftsupport@interiorsavings.com to reset password Error 404 Need to log in using https://online.interiorsavings.com/aft Your 2-Step Security registration period has expired, please contact your systems administrator Email aftsupport@interiorsavings.com – to reset 2 step security MERG1015(8).DAT -This file does not have a program associated with it for performing this action. Please install a program or, if one is already installed, create an association in the default programs control panel MERG1015(8).DAT -This file does not have a program associated with it for performing this action. Please install a program or, if one is already installed, create an association in the default programs control panel. – the .DAT files (settlement report) can be opened in notepad or wordpad. They will need to have either program to open them with. They can try saving the reports to their desktop first, then open from their desktop by selecting a program from a list and search for notepad or wordpad. If not listed then they will need to install either program to their computer. FAQ’s What is the difference between an AFT Recall and an AFT error correction? A recall is used to return a transaction or a file that has not yet been posted to the recipients account. An error correction is used to reverse a transaction or a file that has been posted to the recipient’s accounts in error. A recall is not an AFT transaction. It is simply a request to return an unposted transaction. Recalls are processed on a best efforts basis. Can I issue a recall or error correction for individual AFT transactions and AFT files? Refer to the following pages of your applicable manual: Manual release – click here Auto release – click here File upload – click here How do I access reports? Refer to the following pages of your applicable manual: Manual release – click here Auto release- click here File upload – click here How do I see who my rejected item is from? Refer to the following pages of your applicable manual: Manual release – click here Auto release- click here File upload – click here When can I release a file before transaction date? Refer to the following pages of your applicable manual: Manual release – click here Auto release- click here File upload – click here How long are the settlement reports available for? Refer to the following pages of your applicable manual: Manual release – click here Auto release- click here File upload – click here What do I do if I change my device (soft token) You would have to delete the Google authenticator app and reinstall on the new device. You would also have to contact AFT support at aftsupport@interiorsavings.com and request re-authentication of the soft token. Are there User Guides or Training Videos for PaymentStream AFT? Three User Guides and several training videos are available and can be downloaded from the here . What is the retention history for PaymentStream AFT reports? Please refer to the tables below. Automatic Release and Manual Release Record Change Report 18 months Activity Log Report 3 months Originator Change Report 12 months Release History 18 months Transaction History Report 18 months File Upload Activity Log Report 3 months File History Report 18 months Transaction History Report 18 months Originator Change Report 12 months What are password requirements for PaymentStream AFT? The password requirement are: Must be a minimum of eight (8) characters in length Must contain at least one (1) opposite case character Must contain at least one (1) non-alphanumeric character Must contain at least one (1) numeric character Must not be the same password used as the last 24 Note: A user that has not accessed the system will be removed after 12 months of inactivity. What happens if I enter incorrect password at login? After 7 consecutive, unsuccessful password login attempts, users are locked out for 30 minutes, even if the login attempts are made over several days. What is 2-Step Security? 2-Step Security is a method of authenticating a user by confirming two factors of authentication: a username and password. The token is required to access the PaymentStream AFT application. If I use the Soft Token on my smartphone will I be charged for data usage? The Google Authenticator is a free app for Android, iPhone, or BlackBerry that does not require WIFI or data connectivity (i.e. in Airplane Mode). The data is only used during the initial download of the app to your device. Can I share my token? No. Tokens are security devices and cannot be shared or reassigned. We just had an employee leave and another employee start, can we assign the token to the new employee? No. Tokens are security devices and cannot be shared or reassigned. Please contact aftsupport@interiorsavings.com and we will be happy to assist. What is mandatory forced approval? Mandatory Forced Approval is when an organization has one or more Originator ID and the monthly limit accumulatively exceeds $1 million dollars in either debits or credits . All originator IDs for that organization will require approval. Mandatory forced approvals are automatically enforced within PaymentStream AFT. You may be forced into the mandatory approval due to combined $1MM monthly limit or you may choose to setup users with second approval required due to the segregation of duties (please refer to next FAQ). Can I choose to have approvals on my originator ID(s)? Yes, you may choose to setup users to require approval due to the segregation of duties. Approvals are on the user IDs so you can set up all users to require approval or just specific users. If any user is setup to require approval, then you will need to have another user setup with approval permissions. How will approvals work for manual release, automatic release and file upload? Approvals are assigned at the user level (not the Originator level). Approvals are based on the type of AFT being used: Manual Release: approvals are on the release of transactions – one approval per release File Upload: approvals are on the uploaded file – one approval per file Automatic Release: approvals are on Add or Edit of a record. There is option to approve individual transactions or as a batch. There is an automatic email generated for each change processed. This email is sent to all users who have approver rights. Can a User also be an Approver? Yes. All Users have access to Read Only by default. An user Can Perform Tasks/Transactions or be Approver or both. Each user can also be set to either require approval or not require approval; however, users cannot approve their own work. Scenario A: User 1 and User 2 both require approval. Therefore, both users can be set as Can Perform Tasks/Transactions and Approver . Scenario B: User 1 requires approval and User 2 does not require approval. User 1 will be set as Can Perform Tasks/Transactions only. User 2 can be set as just Approver or Can Perform Tasks/Transactions and Approver . Scenario C: User 1 and User 2 do not require approval. Therefore, both Users will be set with Can Perform Tasks/Transactions . Note: When setting user rights, you should consider the frequency of file release and number of users available to perform and/or approve tasks/transactions at any given time to provide coverage for vacations and absences. Can I customize access to reports by user? There is no option to customize access to reports by user. All users with permissions to an Originator ID will automatically have access to view the Settlement Reports. The logic is that if a user has access to an Originator ID there should not be a restrictions to reports (database or settlement) as they can see everything in PaymentStream AFT in any case. Are there any specific systems requirements to use...